Our policies
At Unreal Artistry, our goal is for you to adore your lashes and have an amazing experience with each of our lash artists.
If there's anything about your results or service that doesn't meet your expectations, please reach out to us within three days. We'll make sure to schedule a follow-up appointment to address any concerns because your satisfaction is our utmost priority!
Booking: A booking fee of $50 is required at the time of booking to secure the appointment, this will be deducted from the total at the appointment. failing to not show up to cancelling last minute will result in loss of booking fee and or full booking charge.
Arrival : Please aim to arrive a few minutes prior to your appointment time, late arrival may effect your treatment time or result in a cancelled appointment.
Children : Although we love them, I kindly ask that you please leave them at home this is your time to relax and unwind and due to insurance reasons and OHS we can't have minors in the studio.
Valuables : Unreal artistry accepts no responsibility for valuables that go missing or are damaged within the premises.
Cancellations : Please kindly provide us with 48 notice, rescheduling appointments is subject to availability. a 50% last minute cancellation fee will be charged.
Confirmations : Please kindly reply to your confirmation message, if your appointment is unconfirmed by end of business day it will sadly be cancelled.
No shows : Failing to contact Unreal Artistry and not showing up to your appointment will result in full service amount being charged.
Refunds : No refunds will be issued under any circumstances.
Reactions : Unreal Artistry takes no responsibility for any allergic reaction/ reactions that may occur, this is a risk you are taking when under going eyelash extensions, patch tests are available by request but are not guaranteed to produce a reaction if there is an allergy.
In the instance a reaction does occur please seek medical attention immediately.
Lash hygiene : Failure to remove eye make up prior to your treatment will/can result in shortened treatment time and poor retention. clean lashes = happy healthy lashes
If you have any issues within 72 hours of lash application please contact Unreal Artistry immediately.